There are a lot of reasons to dispute a transaction, and our dedicated disputes team will figure out the best reason based on the information you provide us.
Unauthorized charges or billing errors:
- There are transactions on your Good Money Debit Card you didn’t authorize.
- A transaction posted to your Good Money Debit Card for more than you agreed to.
- You were double billed for the same transaction.
- You cancelled a transaction but were billed anyway.
Consumer Disputes for Quality or Service:
- You returned merchandise, but the merchant never credited your Good Money Debit Card.
- You never received merchandise you ordered.
- You received damaged or defective merchandise.
- You made a purchase using a card issued by another financial institution or with cash, but the merchant also billed your Good Money Debit Card.
- A merchant promised to refund a partial or full amount of a purchase, but the credit never posted to your Good Money Card