If you see a transaction on your Good Money  Debit Card you don’t agree with, please reach out as soon as possible at in the app or 1-800-827-6526 (Mon–Fri: 6 a.m.–6 p.m. PT, Sat–Sun: 8 a.m.–4 p.m. PT).

When you first contact us, we’ll ask a few questions about what happened. If the transaction has already posted to your Good Money Debit Card, we can file the dispute when you contact us.

If the authorization is still pending, we’ll need to wait for it to post to your card before filing a dispute. In that case, we’ll ask you to keep an eye on your transaction history in the Accounts section of the Good Money app and let us know if the transaction posts. Typical authorizations may remain pending on your card for up to 5 days. Hotel and car rental authorizations may remain pending on your card for up to 7 days. If the transactions were unauthorized, we’ll cancel your debit card and send you a new one in order to prevent more unauthorized charges.

After contacting Customer Service, you can also protect your Good Money Debit Card by locking it  in the Good Money app.